Residential Services Manager

Full job description

Job Summary

We are seeking a dynamic and compassionate Residential Services Manager to lead and oversee the operations a long-term care facilities. In this vital role, you will ensure the delivery of exceptional resident care, maintain compliance with health regulations, and foster a positive environment for residents and staff alike. Your leadership will drive quality care, operational excellence, and a welcoming community atmosphere, making a meaningful difference in the lives of residents with diverse needs. This position offers an exciting opportunity to utilize your management expertise, healthcare knowledge, and passion for senior care to create a thriving residential environment.

Responsibilities are outlined below. Other duties and responsibilities may be assigned. Reasonable accommodations may be made to enable individuals with disabilities and/or special needs to perform essential functions.

Staff Supervision and Professional Development

1. Responsible for managing the Residential Counselors and Lead Residential Counselors. May be responsible for management of other staff as needed

2. Recruits, hires, orients and trains qualified staff.

3. Supervises staff, ensures clear lines of responsibility, and monitors staff workloads and performance.

4. Implements and monitors personnel policies and procedures. Documents personnel incidents. Takes a pro-active approach to personnel issues. Keeps supervisor informed on the status of all personnel issues.

5. Ensures appropriate interaction between staff and clients.

6. Implements staff development plans, skills training, evaluations and terminations for staff.

7. Responsible for accurate monitoring and recording of staff vacations, leaves of absence, time cards and payroll documentation, and training.

8. Continually trains staff to improve the quality of the program.

9. Acts as Administrator in his/her absence, with the same responsibilities and acting in accordance to Title 22 regulations.

Resident Services

1. Ensures there is an ongoing evaluation of every resident’s health needs and that residents are referred to appropriate health care providers.

2. Ensures development and assists with implementation of appropriate treatment plan for each resident. Monitors residents’ progress and provides outcome data as needed.

3. Implements components of the treatment plan through coordination with physicians, coordinators, families and other providers. Provides information to clinical and other staff.

4. Responsible for ensuring clients are assisted with self-administration of medications in accordance with Title 22 and other applicable regulations. This includes oversight and continued assessment of medication room policies and procedures, providing or arranging required staff training, and conducting or reviewing weekly medication audits.

5. Ensures residents receive needed first aid and emergency medical services.

6. Provides information to residents, families, other agencies and the community regarding health and mental health care issues including prevention, early detection and remedial care. Works collaboratively with other agencies to seek more cost effective and efficient services for residents, as required.

7. Communicates necessary resident information to Case Coordinators and other responsible parties including the Public Guardian’s office.

8. Informs clients of their personal rights, responsibilities and grievance procedures.

9. Provides for the safety and guidance of residents with visual, auditory, or other physical challenges.

10. Arranges or provides transportation for residents to medical or dental appointments, available community programs, outings and activities.

Facility Management and Maintenance

1. Maintains the facility in compliance with Title 22 and other regulatory standards including all local, state, and federal regulations.

2. Ensures safety compliance with CAL-OSHA standards and requirements and implements an annual CAL-OSHA plan for staff training and follows all other facility health and safety standards and all applicable regulations.

Program Development and Management

1. Assists with development and implementation of all components of the residential program.

2. Reviews and implements goals and objectives of the facility.

3. Ensures that facility activities and programs address multi-cultural needs and considerations.

4. Reviews protocol, monitors program effectiveness, and administers and evaluates resident, staff, family, and other satisfaction surveys.

Reporting and Documentation

1. Reports to the Administrator on the operation of the facility and provides necessary interpretations of recognized standards of care and supervision of residents.

2. Responsible and mandated to report any suspected abuse of dependent adults and elders directly to Law Enforcement, Adult Protective Services or the Ombudsman and Community Care Licensing. Mandated to comply with suspected abuse reporting policies and procedures.

3. Ensures the privacy and confidentiality of clients’ health information is protected in compliance with contractual requirements and local, state and federal laws including HIPAA and Welfare and Institutions Codes.

4. Investigates theft and loss at the facility and reports findings, resolutions and other issues to the Main Office.

5. Assists in maintaining and auditing financial information, expenses, collections, budgets, resident funds and other records.

6. Submits monthly, quarterly and annual report information and all other documentation to company administration in a timely manner.

7. Submits program attendance and billing data in a timely and accurate manner.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

1. High School diploma or equivalency. College degree preferred. A minimum of one to three years experience in management or administration or equivalent combination of education and experience.

2. Must have completed at least 15 college or continuing education semester or equivalent quarter units.

3. Must possess an ARF and/or RCFE Administrator Certification (depending on facility license type) through Community Care Licensing and obtain re-certification every two (2) years as required.

4. Must have at least one year’s experience providing residential care or equivalent education and experience as approved by Community Care Licensing.

5. Must complete at least 20 hours per year of continuing education on aging, mental health and/or administration and any additional training required by Title 22 for recertification of the Administrator certificate.

KNOWLEDGE

1. Knowledge of the regulations for providing care and supervision appropriate to the residents of the facility.

2. Knowledge of and ability to conform to all applicable federal, state and local laws, including rules and regulations of the CA Department of Social Services, Community Care Licensing, Title 22; CA Department of Mental Health and Title 9 requirements.

ADDITIONAL REQUIREMENTS

1. Must be 21 years of age or older.

2. Must be fingerprinted and cleared by the Department of Justice and/or FBI. The company must have receipt of the clearance prior to commencing work at the job site.

3. Provide a satisfactory physician signed Health Screening.

4. TB test clearance with written results is required at the time of hire. TB test clearance with documented results may be accepted if less than 6 months old.

5. Valid First-Aid and CPR certification. Must be re-certified on or before the expiration date. (CPR certification required for RCFE only)

6. Proof of attendance at HIV/TB class every two (2) years.

7. Valid California Driver’s License and company vehicle insurance eligibility and approval.

Join us as a Residential Services Manager to lead compassionate care initiatives while managing operational excellence! Your expertise will help create vibrant communities where residents feel valued, supported, and empowered every day.

Pay: $75,000.00 - $78,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person