LICENSING PROGRAM MANAGER I

Full job description

THE CALIFORNIA CHILDREN'S RESIDENTIAL PROGRAM SAN JOSE REGIONAL OFFICE IS RECRUITING FOR A LICENSING PROGRAM MANAGER I (LPM I). THIS POSITION IS LOCATED IN SANTA CLARA, CA.
Under the supervision of a Licensing Program Manager II (LPM II), the LPM I is responsible for monitoring and supervising the activities of a unit of Licensing Program Analysts and performs quality assurance reviews, plans and conducts individual and group training, reviews complaint investigations, provides technical and supervisory direction in the office and the field, reviews monthly intake and production reports. The LPM I may act as the Division representative with other agencies, recruit and hire new staff, meet with facility representatives, recommend administrative actions against noncompliance licensees. The LPM I supports the office in maintaining the Community Care Licensing Division (CCLD) Policies and Procedures. All applications will be screened and only the most qualified will be selected for interview.
The LPM I is directly supervised by the Regional Manager (LPM II). The LPM I reviews problem cases with the Regional Manager, receives consultation on sensitive issues, and receives general direction on district goals and priorities.
The LPM I will provide essential supervisory support and guidance to staff who will provide oversight of, and assist in ensuring the judicious use of, manual restraints and seclusions through Senate Bill (SB) 1043. SB 1043 creates the Accountability in Children’s Treatment Act, which enacts provisions related to incidents of seclusion or restraints of children in short-term residential therapeutic programs (STRTP) and requires the Department to increase transparency of actions STRTPs take when restraining a child and inform its emergency intervention policies to improve health and safety outcomes of children in out-of-home care. The LPM I will provide oversight and direction to specialized LPAs who review and prepare written summaries of incidents involving manual restraints for publication, provide statistical analysis and create reports to ensure the accuracy of the information published by the Department.
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You will find additional information about the job in the Duty Statement.

Working Conditions

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.
Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.
This position is eligible for hybrid work in accordance with the Governor’s Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• LICENSING PROGRAM MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:JC-488130Position #(s):800-892-8222-004Working Title:Licensing Program Manager I (LPM I)Classification:LICENSING PROGRAM MANAGER I$7,416.00 - $9,213.00New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.# of Positions:1Work Location:Santa Clara CountyTelework:HybridJob Type:Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.
It is the mission of the Children's Residential Program to protect and improve the lives of all youth who reside in a community care facility through the administration of a transparent licensing system that is collaborative, fair, and supportive of families.
CDSS Guiding PrinciplesDiversity. Equity. Inclusion. Accessibility. Belonging.We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.Community EngagementWe prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.EmpowermentWe engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.Quality ServicesWe provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.Data Defined OutcomesWe equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.
Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.
1. Std. 678 Application - All interested applicants are required to include the position number and job control number on the STD 678 Examination/Employment Application in the Job Title section.
2. Statement of Qualifications (SOQ) - Applicants are required to submit a Statement of Qualifications (SOQ) as part of the application for this position. The SOQ must be no more than two pages in length, single-spaced, and formatted in 12-point font. The Statement of Qualifications (SOQ) are read and serves as a documentation of your ability to present information clearly and concisely in writing.

Please provide a narrative that clearly explains how your education, training, professional experience, and relevant skills demonstrate your qualifications for this role. Specifically, address your expertise in the following areas:

• Children’s Residential facilities, with an emphasis on short-term residential therapeutic programs (STRTPs)
• Senate Bill 1043
• Interpretation and enforcement of policies and regulations
• Conducting investigations
• Supervising and managing staff caseloads

Please note: Referrals to other documents (e.g., resumes or applications) will not be reviewed in lieu of this narrative. The SOQ must stand on its own and directly address the listed qualifications.

Work4CA: How to Write a Statement of Qualifications (SOQ)

3. Education Records - If you are using education to meet the minimum qualifications, you must include your unofficial transcripts for verification with your application. If selected, you may be required to provide official transcripts at the time of hire.
4. Valid Driver’s License - Candidates selected for interview will be required to provide a copy of a valid driver's license of the appropriate class issued by the Department of Motor Vehicles. Do not upload this document as attachment when submitting your application. This document should be provided during the interview process.
5. Fingerprint Clearance - Subject to fingerprinting and criminal record clearance by the Department of Justice and Federal Bureau of Investigation. This position is designated under the Conflict of Interest Code
6. Others- This position requires lifting & carrying up to 25 pounds, climbing stairs, sitting for extended periods and using a computer & keyboard. Must be able to take laptop and printer to the field.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/22/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social ServicesN/AAttn: Classification & Certification UnitP.O.Box 944243, MS 8-15-58Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social ServicesCalifornia Department of Social ServicesClassification & Pay Unit744 P Street, MS 8-15-58Sacramento, CA 9581408:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -A Statement of Qualifications (SOQ) is Required.Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Ability to work independently and as part of a team, exercise good judgment, communicate effectively and clearly, both verbally and in writing, valid CA driver's license and ability to travel. Work hours and schedules may vary.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Click here to view all the attractive benefits available to state employees!Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Helga Wong
(408) 908-0374
helga.wong@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:CalCareers Exam/Assessment Search
Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.