Essential Duties
- Conducts periodic internal audits of client case records for DCFS contracts with a focus on documentation compliance including meeting timelines, accuracy and quality; reports and follows-up on missing, incomplete or out of compliance documentation to Program staff, Supervisors, and QA team.
- Works collaboratively with the QA team and Programs to analyze internal and external audit findings; identifies trends and training needs to improve data collection, record maintenance, and compliance; makes system recommendations, where appropriate, to Program Directors, Supervisors, and Providers.
- Prepares audit summary reports of electronic reviews and case record reviews.
- Oversees organization of records for visits and audits; reviews and corrects audit instruments; and prepares audit reports as needed.
- Provides staff support and training for ongoing DCFS documentation compliance; responds to individual and group requests for assistance and training; promotes quality assurance practices.
- Maintains up-to-date knowledge of documentation standards and requirements per DCFS contracts and other entities (e.g., COA). Updates policies and audit tools.
- Maintain accurate storage and documentation of charts in chart room and other locations.
- Recommends and assists in writing policies and procedures to facilitate communication and adequate information flow to improve quality assurance and compliance issues.
- Makes regular visits to all program sites to observe activities for quality assurance purposes; interfaces with program staff about quality assurance issues
- Attends and participates in department staff and support meetings, in-service programs, Agency meetings, and county meetings as appropriate
- Develops and maintains effective working relationships with other agency departments to coordinate services and functions as needed
- Incorporates Agency philosophy and Mission in all aspects of job performance
- Maintains confidentiality regarding children, families and operations of the Agency.
- Exercises good judgment in the performance of duties and responsibilities.
Qualifications
- Must have a High school diploma, or equivalent. Bachelor's Degree is highly preferred.
- Prior experience working with Electronic Health Records software (i.e. Welligent).
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
- High attention to detail, accuracy, and precision, specifically with documentation.
- Collaborates well with others as a team, but also capable of working independently and prioritizing tasks to meet daily workload requirements while managing multiple projects and deadlines.
- Effective communication skills both oral and written, including public speaking.
- Must have a valid California Driver License, proof of automobile insurance and meet the Agency's safe driver guidelines.
- Sensitivity to the different cultures represented among the clients, members, partners and staff.
Compensation Range: $22.50/hr - $30.38/hr
Work culture matters at 5A! We offer a comprehensive benefits package with a medical coverage option as low as $5 with free dental HMO, vision, life insurance, AD&D and disability insurance. We offer a 401k with an annual match up to 3%, annual performance reviews with up to 4% merit (6% for direct service providers), plus annual retention stipends. We offer team building retreats, wellness incentive, 12 paid holidays and flexible work schedules, including remote options for identified positions!
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